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Privacy Policy

A legal disclaimer

Chain2Grain Tree Services

 

Effective Date: 8/12/2025

 

At Chain2Grain Tree Services, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services in Huddersfield and surrounding areas.

 

1. Information We Collect

 

We may collect the following information when you interact with our website or services:

  • Personal Information: Name, email address, phone number, and postal address when you fill out forms or book services.

  • Technical Data: IP address, browser type, operating system, and pages visited.

  • Usage Data: Information about how you use our website, including clicks, navigation patterns, and interaction with forms.

  • Cookies & Tracking Data: See our Cookie Policy for details.

 

2. How We Use Your Information

 

We use your data to:

  • Provide and manage tree surgery services, including pruning, removal, and emergency call-outs.

  • Respond to inquiries, quotes, or bookings.

  • Improve our website, services, and customer experience.

  • Send important updates about services or changes, only where consent is given.

  • Comply with legal obligations.

 

3. Legal Basis for Processing

 

Under GDPR, we process your data based on one or more of the following:

  • Consent: Where you have agreed to our data use.

  • Contractual Necessity: To provide the services you request.

  • Legitimate Interest: To improve services and protect the website.

  • Legal Obligation: To comply with UK law.

 

4. Data Sharing and Third Parties

 

We do not sell your personal information. Your data may be shared with:

  • Trusted service providers (e.g., website hosting, analytics, and booking tools).

  • Authorities if required by law.

  • Contractors performing services on our behalf (e.g., subcontracted tree surgeons).

All third parties are required to maintain confidentiality and comply with GDPR.

 

5. Data Retention

 

We keep personal information only as long as necessary for the purpose it was collected or as required by law. For general inquiries, data is stored for up to 2 years unless otherwise requested or required.

 

6. Your Rights

 

You have the right to:

  • Access your personal data

  • Request corrections or updates

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact us at:
📧 Email: chain2grain@gmail.com
📞 Phone: +447759519663

 

7. Cookies and Tracking

 

We use cookies to improve your website experience. For full details, see our Cookie Policy.

 

8. Security

 

We implement appropriate technical and organizational measures to protect your personal data against accidental loss, unauthorized access, or disclosure.

 

9. Updates to This Policy

 

We may update this Privacy Policy occasionally. Changes will be posted on this page with the “Effective Date” updated accordingly. We encourage you to review this page regularly.

Contact Us
For questions or concerns about your privacy or this policy, contact:

📧 Email: chain2grain@gmail.com
📞 Phone: +447759519663
📍 Location: Huddersfield, West Yorkshire

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